COVID-19 Coronavirus Letter

Dear friends and family of Jacaranda Smiles,

I hope you and all of your loved ones are doing well and staying healthy. Through this forced staycation, there has been one huge silver lining, staying at home with our families and getting some quality time in! With recent news, it looks like we might have even more times with the kids home. My family was actually able to start a vegetable garden! We also have used this time to sit together and watch classic movies. I even made my kids watch the series “The God Father”. The most important thing to remember is to remember to make the most of it! Trust me, it is a lot of fun explaining why you called an “operator” to make a phone call.  Sadly, I am not sure the worst is behind us and I urge everyone to please not underestimate the value of masks and social distancing.

It has been a huge challenge adapting to the new health requirements in order to protect our patients and our staff.  We always wear masks, but these KN 95’s, face shields, and gowns are a whole other level! I don’t know how some of you are coping with wearing masks to work all day long, especially outdoors. Most of my team is exhausted by the time we get home, but, nonetheless, I am grateful and proud that they have maintained all the requirements since day one of reopening. We are taking all safety precautions in the case that someone has contracted the virus. This is the only way we can ensure protection for all of us and you.

As medical guidelines become standardized, we are continuing to invest evermore in the devices and systems needed for everyone’s protection. There are new, bigger plexiglass barriers soon to be installed, as well as more air fumigators. Fortunately, we were able to secure a good amount of personal protective equipment before the surge in COVID-19 numbers. Nevertheless, PPE supplies are getting harder to come by and more expensive.  Waiting rooms will continue to be closed and checking-into the office, completing medical forms and COVID-19 forms, will be done in the car., via our texting line. Please be patient with our team members as they are also managing these new protocols.

Thank you all so much for being so patient as we try to do our best to keep everyone safe in these uncertain times. We are a community that is accustomed to dealing with uncertainty like our hurricane seasons. We have always come out stronger and with more knowledge of how to prepare better. This crisis completely changes our daily practices. I believe, overall, we have done a pretty good job considering the challenges.

Naturally, as we all cope with these new changes, we are beginning to show increasing signs of frustration with the new “normal” way of life. Trust me, we too are tired of the new protocols in place, but at Jacaranda Smiles, we cannot let our guard down. You have placed a trust in us that we have to uphold. YOUR SAFETY. I would strongly request that we all please be patient with office protocols as they are in place for everyone’s safety. I recognize that there will be times where everything doesn’t work flawlessly, however, we must do everything to maintain your trust.

We pray every day that a cure or vaccine is found for this virus. Until then, we are all on the same team against the virus. Let’s stick to the game plan and beat this thing together!

COVID-19 Protocols

Office hours

Monday 7:30 AM – 5:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 7:30 AM – 5:00 PM
Thursday 7:30 AM – 6:00 PM
Friday 7:30 AM – 5:00 PM
Saturday By Appointment Only